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GCX-WFM Actual Exam Dumps - Practice GCX-WFM Online

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q87-Q92):

NEW QUESTION # 87
Which two aspects can intraday monitoring help track in workforce management?
(Choose two)
Response:

A. Daily agent activities and adherence status
B. End-of-day adherence summaries
C. Weekly adherence trends
D. Real-time adherence to scheduled activities

Answer: A,D

NEW QUESTION # 88
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

A. Adjust agent availability
B. Access the time-off requests page
C. Add a forecast modification
D. Synchronize with adherence settings

Answer: B

NEW QUESTION # 89
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:

A. Assign phone numbers to agents
B. Define the maximum work hours for agents
C. Create schedules
D. Monitor call quality

Answer: B,C

NEW QUESTION # 90
In Genesys Cloud, which feature allows administrators to manually adjust predicted call volume based on upcoming events or historical trends?
Response:

A. Adherence Tracker
B. Schedule Editor
C. Forecast Modification
D. Service Level Adjustment

Answer: C

NEW QUESTION # 91
Which two aspects can intraday monitoring help manage in workforce management?
(Choose two)
Response:

A. Daily call volume predictions
B. Agent training schedules
C. Daily agent activities and tasks
D. Real-time agent adherence

Answer: C,D

NEW QUESTION # 92
......

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