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New EXIN ITIL Study Plan - ITIL Exam Topics Pdf

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EXIN ITIL Foundation (V4) Sample Questions (Q76-Q81):

NEW QUESTION # 76
What should be used to set user expectations for request fulfilment times?

A. The consumer demand for the service
B. The service levels of the supplier
C. The time that the customer indicates for service delivery
D. The time needed to realistically deliver the service

Answer: D

NEW QUESTION # 77
What is the PRIMARY process for strategic communication with the service provider's customers?

A. Service desk
B. Service catalogue management
C. Service portfolio management
D. Business relationship management

Answer: D

NEW QUESTION # 78
When tan a known error record tie raised?
1 At any time when it would be useful to do so 2After a workaround has been found

A. Neither of the above
B. 2onty
C. 1 only
D. Both of the above

Answer: A

NEW QUESTION # 79
Service Transition contains detailed descriptions of which processes?

A. Service Asset and Configuration Management, Release and Deployment Management, Request Fulfillment
B. Change Management, Service Asset and Configuration Management, Release and Deployment Management
C. Service Level Management, Service Portfolio Management, Service Asset and Configuration Management
D. Change Management, Capacity Management Event Management, Service Request Management

Answer: B

NEW QUESTION # 80
Which of the following statements BEST describes a Definitive Media Library (DML)?

A. A secure library where definitive authorized versions of all software and back-ups are stored and protected
B. A secure electronic library that contains all copies of software andlicences
C. A secure location where definitive hardware spares are held
D. A secure library where definitive authorized versions of all media Configuration Items (CIs) are stored and protected

Answer: D

NEW QUESTION # 81
......

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ITIL Exam Topics Pdf: https://www.validvce.com/ITIL-exam-collection.html

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